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+--- Thread: Automotive News Calling the customer soon after visit — and listening — improves satisfaction (/showthread.php?tid=902)
Calling the customer soon after visit — and listening — improves satisfaction - Automotive News - 03-04-2023
Calling the customer soon after visit — and listening — improves satisfaction
<p>Robin Ford added two specialists to its call center. Their only job: Call new- and used-vehicle, service and commercial customers for feedback. The calls usually take place a day or two after the customer visit.</p>
https://www.autonews.com/best-practices/how-robin-ford-builds-loyalty-and-customer-satisfaction