03-04-2023, 07:56 AM
Calling the customer soon after visit — and listening — improves satisfaction
<p>Robin Ford added two specialists to its call center. Their only job: Call new- and used-vehicle, service and commercial customers for feedback. The calls usually take place a day or two after the customer visit.</p>
https://www.autonews.com/best-practices/...tisfaction
<p>Robin Ford added two specialists to its call center. Their only job: Call new- and used-vehicle, service and commercial customers for feedback. The calls usually take place a day or two after the customer visit.</p>
https://www.autonews.com/best-practices/...tisfaction